Nex App Design - A smarter, lighter workday for employees
“People, operations, & experience were disconnected, leading to fragmented workflows & blind decisions. ”
M.Abbasy
CEO of Nexperience
Project
Nexperience App
Role
Product Designer
Industry
Customer Experience
Timeline
3 Months
A smarter, lighter workday for employees
A mobile employee experience App designed to connect people, operations, and everyday work in one clear system.
User Research
User Survey
Reported balanced
workloads
workloads
Struggle with
communication
communication
Lost
between channels
between channels
On the surface,
things look fine.
things look fine.
Underneath, it’s a
different story.
different story.
User Research
User Interviews
Motivations
Users want total clarity over their day to eliminate stress and ensure nothing slips through the cracks.
User engagement
Visibility Drives Action.
Engagement peaks when users can track their own performance and manage requests in real-time.
Engagement peaks when users can track their own performance and manage requests in real-time.
User interviews revealed that
request management (76%)
is the top priority, pointing to a clear need for a
centralized workflow. Performance tracking (61.9%) and notifications (59.5%) reinforce the importance of visibility and real-time updates.
is the top priority, pointing to a clear need for a
centralized workflow. Performance tracking (61.9%) and notifications (59.5%) reinforce the importance of visibility and real-time updates.
Problem
The burden of manual work.
Disconnected tools and manual tracking create a "mental fog," making simple daily tasks feel overwhelming.
Disconnected tools and manual tracking create a "mental fog," making simple daily tasks feel overwhelming.
Goal
Simplify. Unify. Amplify.
Create a unified hub that improves visibility and removes the roadblocks.
Create a unified hub that improves visibility and removes the roadblocks.
Says
“Where is my request now?”
“I just need a clear way to get
things done.”
“We don’t have a unified
system for this.”
“I just need a clear way to get
things done.”
“We don’t have a unified
system for this.”
Thinks
“Did anyone see my request?”
“There must be an easier way.”
“Am I missing something important?”
“There must be an easier way.”
“Am I missing something important?”
Does
Tracks tasks mentally
Switches between
disconnected channels
Repeats actions to confirm progress
Switches between
disconnected channels
Repeats actions to confirm progress
Feels
Frustrated by unclear processes
Mentally drained by constant tracking
Lacks confidence due
to limited visibility
Mentally drained by constant tracking
Lacks confidence due
to limited visibility
Ahmed Elkady, 32 y.o
Operations Supervisor
Operations Supervisor
I want a clearer process to make sure progress
is tracked, and work is done efficiently
is tracked, and work is done efficiently
From reactive follow-ups to proactive visibility.
Key insight
Work shouldn’t be a guessing game.
Employees want to stop chasing updates and switching channels. They want to finally close that open tab in their minds.
Employees want to stop chasing updates and switching channels. They want to finally close that open tab in their minds.
For Employees
Work, without the run-around. One clear space to handle, track, and complete tasks. No channel-switching, no update-chasing. Just a visible, predictable flow that puts employees back in control.
No guessing. No follow-ups. Just clarity.
For Managers &
Leadership
Retaining Talent through Technology. High attrition is often the result of burnout and fragmented support. By unifying the employee experience, we aim to lower turnover by reducing the daily 'mental tax' on the workforce.
Better Experience = Higher Retention.
Scope of work
Design Process
Defining the User Journey
User flow
Scope of work
Wireframe
Typography, Color Palette, Components, and Variables
Design System
