Terms & Conditions
1. INTRODUCTION
These General Terms and Conditions of Contracting regulate the access, use, and acquisition of products and services offered by Oryxa, with registered address in Valencia, Spain, and contact email communication@oryxa.es.
By using our services, you agree to comply with these terms. If you do not agree, please refrain from using our services.
2. SCOPE OF SERVICES
Oryxa provides digital solutions, including Odoo ERP implementations, e-commerce platforms, and business automation tools. These services are tailored to business clients and governed by specific contractual agreements.
3. CONTRACTING PROCEDURE
To contract Oryxa’s services, clients must:
- Request a consultation or proposal through our official communication channels.
- Accept the terms outlined in the service agreement provided by Oryxa.
- Complete the required formalities, including signing the contract and confirming payment terms as applicable.
All transactions and agreements are subject to acceptance by Oryxa.
4. PRICING AND PAYMENT
- Prices for services will be agreed upon with the client before contracting.
- Payment terms and methods will be outlined in the individual service agreement.
- All applicable taxes will be included in the final price where required by law.
- Late payments may incur additional charges or suspension of services.
5. SERVICE DELIVERY
- Oryxa commits to providing services in accordance with agreed deadlines and specifications.
- Any modifications to service scope or additional requirements must be mutually agreed upon.
- Delays caused by force majeure or unforeseen circumstances will be communicated promptly.
6. INTELLECTUAL PROPERTY
- Oryxa retains intellectual property rights over proprietary methodologies, software, and content developed unless explicitly transferred by contract.
- Clients may use delivered solutions strictly for their intended purpose, as agreed in the service contract.
7. LIABILITY AND WARRANTIES
- Oryxa guarantees the proper execution of contracted services.
- Any defects or errors must be reported within a reasonable timeframe for rectification.
- Oryxa shall not be liable for losses due to external factors beyond its control, including third-party software issues or client misuse.
8. DATA PROTECTION AND PRIVACY
Oryxa processes personal and business data in compliance with the General Data Protection Regulation (GDPR) and Spanish Data Protection Laws. For details on how we handle personal data, please refer to our Privacy Policy.
9. CONFIDENTIALITY
Both parties agree to maintain the confidentiality of any exchanged sensitive business information. Oryxa and the client will take necessary measures to prevent unauthorized disclosure.
10. TERMINATION OF CONTRACT
A contract may be terminated under the following conditions:
- Breach of contract by either party.
- Mutual agreement between the parties.
- Failure to make agreed payments.
- Completion of the contracted service.
Upon termination, any outstanding obligations must be settled by both parties.
11. DISPUTE RESOLUTION
In case of any dispute, both parties agree to resolve matters amicably. If necessary, disputes will be subject to the jurisdiction of the Courts of Valencia, Spain.
12. UPDATES TO TERMS AND CONDITIONS
Oryxa reserves the right to modify these terms at any time. Clients will be notified of significant changes before they take effect.
CONTACT INFORMATION
For any inquiries regarding these Terms and Conditions, contact us at:
- Email: communication@oryxa.es
- Address: Valencia, Spain