Privacy Policy

Effective Date: 10 March 2025.

1. INTRODUCTION

At Oryxa, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, and related platforms.

2. DATA CONTROLLER

Oryxa, located in Valencia, Spain, is responsible for processing your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on Data Protection and Digital Rights.

For any inquiries, contact us at communication@oryxa.es.

3. INFORMATION WE COLLECT

We may collect the following types of personal data:

Identification data: Name, surname, company name, job title, and contact details.
Communication data: Emails, messages, and customer support interactions.
Technical data: IP address, browser type, and usage data when interacting with our website.
Employment data (if applicable): CV, qualifications, and references for job applicants.

Note: We do not collect payment details through our website.

4. PURPOSE OF DATA PROCESSING

We process your data for the following purposes:

To provide and manage our services, including Odoo ERP implementations and business automation solutions.
To communicate with clients, respond to inquiries, and provide support.
To comply with legal obligations and regulatory requirements.
To improve our website, services, and customer experience through analytics.
To manage recruitment and employment processes.
To facilitate communication via WhatsApp Business (see Section 11).

5. LEGAL BASIS FOR PROCESSING

We process personal data based on the following legal grounds:

Contractual necessity: When processing is required to fulfill a contract with you.
Legal obligation: When required to comply with applicable laws.
Legitimate interests: When processing is necessary for business improvements, security, and fraud prevention.
Consent: When you explicitly agree to receive marketing communications or other optional services.

6. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

7. DATA SHARING AND THIRD PARTIES

We do not sell your personal data. However, we may share it with:

Service providers: Third-party companies assisting with hosting, analytics, and customer support.
Legal authorities: When required by law or to protect our rights.
Business partners: In case of mergers, acquisitions, or business transfers, with appropriate safeguards.

8. INTERNATIONAL DATA TRANSFERS

If we transfer data outside the European Economic Area (EEA), we ensure compliance with applicable data protection laws through adequate safeguards, such as Standard Contractual Clauses or other approved mechanisms.

9. YOUR RIGHTS

You have the right to:

Access, correct, or delete your personal data.
Restrict or object to data processing in certain circumstances.
Withdraw consent for processing when applicable.
Request data portability in a structured format.
File a complaint with the Spanish Data Protection Agency (AEPD) via www.aepd.es if you believe your rights have been violated.

To exercise these rights, contact us at communication@oryxa.es.

10. SECURITY MEASURES

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse.

11. DATA PROCESSING VIA WHATSAPP BUSINESS

When communicating via WhatsApp Business, Oryxa collects and processes your contact details to:

Facilitate service inquiries and support.
Provide quotes and updates.
Schedule and manage appointments.
Address complaints or issues.

We do not share your WhatsApp data with third parties unless legally required. Messages are processed following WhatsApp’s own privacy policies. By initiating a chat with us, you agree to this data processing.

12. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to enhance user experience, analyze usage, and improve services. We comply with applicable Spanish and EU cookie regulations, and you can manage cookie preferences through your browser settings.

13. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. Any significant changes will be communicated on our website or via email.

14. CONTACT INFORMATION

For questions or concerns about this Privacy Policy, contact us at:

Email: communication@oryxa.es
Address: Valencia, Spain

By using our services, you acknowledge that you have read and understood this Privacy Policy.